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GoMove Privacy Policy

Last Updated: December 18, 2025

This Privacy Policy describes how GoMove (“GoMove”, “we”, “us” or “our”) collects, uses, discloses, stores and protects personal data when you access or use the GoMove mobile application, website and related services (collectively, the “Service”).

We reserve the right to update, change, amend or modify this Privacy Policy at any time and said changes will be effective upon posting. Every time there is a change, we will display a notice on our Site thereof.

GoMove is committed to protecting your privacy and handling personal data in accordance with applicable laws in Brunei Darussalam and other applicable regulations.

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by terms of this Privacy Policy.

Interpretations and Definitions

For the purposes of this Privacy Policy:

  • “Account” means a unique account created for You to access our Service or parts of our Service.
  • “Application” means the software program provided by the Company downloaded by You on any electronic device, named GoMove.
  • “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • “Country” refers to Brunei Darussalam
  • “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • “Personal Data” is any information that relates to an identified or identifiable individual.
  • “Service” refers to the Application or the Website or both.
  • “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • “User” means any individual who accesses or uses the Service, including customers, drivers, merchants, partners or other users, as applicable.
  • “Website” refers to GoMove accessible from www.gomove.com.bn
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

COLLECTING AND USING YOUR PERSONAL DATA

Personal Data We Collect

We may collect the following categories of personal data, depending on how you use the Service:

2.1 Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Delivery or pickup address
  • Usage Data

2.2 Automatically Collected Information

  • Device information (device type, operating system, unique identifiers)
  • IP address
  • Browser or app usage data
  • Log files and diagnostic information

2.3 Location Data

Where relevant to the Service (e.g. delivery or transportation services), we may collect real-time or approximate location data, with your consent or where necessary for service performance.

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the GoMove's servers and/or a Service Provider's server or it may be simply stored on Your device.

You may enable or disable location access through your device settings, subject to the Service’s functional requirements.

3. How We Use Personal Data

GoMove may use personal data for the following purposes:

  • To provide, operate and maintain the Service;
  • To contact You by email, telephone calls, in app messaging service, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To process bookings, deliveries, or transport requests;
  • To manage user accounts and authentication;
  • To communicate with users regarding service updates, confirmations, or support matters;
  • To improve service performance, functionality and user experience;
  • To detect, prevent and address fraud, misuse or security incidents;
  • To comply with legal, regulatory and contractual obligations.

4. Legal Basis for Processing

Where applicable, GoMove processes personal data based on one or more of the following grounds:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations

5. Disclosure of Personal Data

We may disclose personal data in the following circumstances:

5.1 Service Providers

To trusted third-party service providers who process personal data solely on our behalf, under contractual obligations to protect confidentiality and security.

5.2 Legal and Regulatory Requirements

Where required by law, court order, regulatory authority, or to protect GoMove legal rights. GoMove may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

5.3 Business Transfers

In connection with a merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality and data protection safeguards.

5.4 Affiliates

We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

5.5 With other users:

When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

5.6 With Your consent:

We may disclose Your personal information for any other purpose with Your consent.

6. Cross-Border Data Transfers

Your personal data may be processed or stored outside Brunei Darussalam where necessary for service delivery.

GoMove will take reasonable and appropriate measures to ensure that any overseas transfer of personal data is subject to safeguards that provide a level of protection comparable to that required under Brunei law.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

7. Data Retention

GoMove will retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

GoMove will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

8. Data Security

We implement reasonable administrative, technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss or misuse; and
  • alteration or disclosure

While we strive to protect personal data, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Rights pertaining the Your Personal information

Subject to applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

Requests may be made using the contact details set out below. We may require verification of identity before processing requests.

10. Third-Party Links

The Service may contain links to third-party websites or services. GoMove is not responsible for the privacy practices or content of such third parties. Users are encouraged to review their privacy policies independently.

11. Updates to This Privacy Policy

GoMove may update this Privacy Policy from time to time. Any material changes will be posted on the Service with an updated “Last Updated” date. Continued use of the Service after such changes constitutes acceptance of the revised policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of personal data, please contact:

GoMove
Email: support@gomove.com.bn / hello@gomove.com.bn
Phone: +673 819 9199