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GoMove Terms and Conditions

Last Updated: 19.12.2025

Please read these Terms and Conditions (“Terms”) carefully before placing any order for Goods or Services from GoMove. By placing an order through this Website, by telephone, via our mobile applications, or through any other available channel, you confirm that you have read, understood, and agree to be bound by these Terms.

Section 1: About Us

1.1 GoMove is a subsidiary of Hastech Enterprise, unless otherwise expressly stated.

Section 2: Definitions

  • 2.1. "Agreement" means these Terms, the Privacy Policy, any payment instructions provided to you and any other form we might provide to you;
  • 2.2. "Privacy Policy" means the policy accessible on our Website which details how we collect and store your personal data in accordance to applicable law;
  • 2.3. "You", "your" and "yours" are references to you, the person accessing this Website, and placing the orders for the Goods or Services we display on it. Access through any other channel provided by GoMove will also bound you to these Terms and Conditions;
  • 2.4. "we", "us", "our", and " GoMove” are references to the Company;
  • 2.5. “Goods” means any goods, items, products, or other tangible articles that are made available or offered for sale through the Website from time to time.
  • 2.6. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;
  • 2.7. "Partner Business" means any third party that has entered into an agreement with us to prepare, supply, and/or deliver the Goods or Services.
  • 2.8. "Goods Delivery" means the delivery of items and/or any related delivery services provided by Partner Businesses, and for which such Partner Businesses shall have sole and full responsibility, including for the quality, safety, and condition of the items delivered.
  • 2.9 “Restricted Items” means any goods, items, or materials that are prohibited, restricted, illegal, unsafe, or otherwise not permitted to be sold, delivered, transported, or handled under applicable laws and regulations, or under these Terms.
  • 2.10. "Website" is a reference to our website www.GoMove.com.bn, our mobile applications or any other platform we choose to offer our Goods or services.

Section 3: Ordering

3.1 Any contract for the supply of Goods Delivery entered into through this Website is formed directly between you and the relevant Partner Business. GoMove acts solely as a technology platform and intermediary facilitating the placement and transmission of orders and does not manufacture, sell, , nor does it assume any responsibility or liability for the quality, legality, or condition of the Goods. You agree to provide accurate, complete, and up-to-date information when placing an order and acknowledge that GoMove relies on such information to process your order.

3.2. Any Goods and Services which you might choose from this Website are intended for your use only. Resale of any of such Goods and Services or acting as an agent for a third party is strictly prohibited.

3.3 When ordering from this Website you may be required to provide an e-mail address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3.4. Any order that you place in our Website or related platforms is subject to availability, delivery capacity and acceptance both by us and the Partner Businesses. Once you place an order online, An email confirmation will be generated automatically and serves to confirm your order. The automatic email will include details such as your order number, delivery address, and order information, but it does not constitute acceptance or guarantee fulfilment of the transaction.

3.5 An order shall be deemed accepted only when confirmation is issued through in-app messaging service or other electronic notification confirming the order details.

3.6. If the Goods are not available or if there is no delivery capacity, GoMove/Partner Businesses will let you know by in-app messaging service or phone call.

Section 4: Prices and Payment

4.1 You warrant and represent that you are the lawful holder or duly authorised user of the credit or debit card used, that the card details provided are valid and accurate, and that sufficient funds or available credit exist to complete the payment.

4.2. Prices displayed are accurate at the time of listing but may be amended without prior notice. All prices are inclusive of applicable taxes(if any) and delivery fees unless stated otherwise.

4.3. All prices for delivery by GoMove listed on the Website are correct at the time of publication, however, such prices may be updated or revised from time to time, and GoMove reserves the right to amend the pricing structure accordingly.

4.4. The total price for the delivery fees and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment shall be made in online payment methods including but not limited to credit or debit cards. Payment information is encrypted during transmission to enhance security.

Section 5: Delivery

5.1. Delivery periods at the time of ordering should be taken into account as approximate indicative and shall not be construed as definitive. Goods will be sent to the delivery address you stated when placing the order.

5.2. In the event of a delay of delivery by GoMove, we shall use reasonable efforts to deliver within the stipulated time but shall not be liable for delays beyond its reasonable control.

5.3. In case of a delayed delivery, the delivery fees will neither be voided nor refunded by GoMove.

5.6. All risk in the Goods shall pass to you upon delivery.

5.7 If delivery cannot be completed at the scheduled time due to your failure to accept delivery or provide accurate and timely instructions or authorisations, the Goods shall be deemed delivered for payment and risk purposes, and you shall be responsible for any reasonable additional costs incurred, provided that this shall not apply where the failure is caused by our fault or the Partner’s fault.

5.8. You must ensure that at the time of delivery of Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

5.9. Partner Businesses, who will prepare your order, aim:

  • 5.9.1. to deliver the product to you at the place of delivery requested by you in your order;
  • 5.9.2. to deliver within the time confirmed by the Partner Businesses;
  • 5.9.3. to inform you if they expect that they are unable to meet the estimated delivery time.

5.10. Partner Businesses and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;

Section 6: Cancellation

6.1. You must notify the Partner Businesses immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the Partner Businesses accept your cancellation, no cancellation fee applies. If the Partner Businesses refuse cancellation, e.g. because preparation of goods has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has already been dispatched.

6.2. If the cancellation was made in time and once the Partner Businesses have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days.

6.3 In the event a Partner Businesses delivers an incorrect or incomplete order, you may reject the affected item(s) and be refunded accordingly, and where certain items are unavailable the Partner Businesses shall inform you or propose a replacement, with all complaints, disputes, and refund matters relating to such wrong or partial delivery to be liaised with and resolved directly between you and the Partner Businesses, and not with GoMove, which shall not be responsible for the same.

Section 7: Information

7.1. Where We have requested information from You to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.

7.2. You authorize us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you. More information can be found in our Privacy Policy.

7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information. You may request access to or correction of your personal data in accordance with the Privacy Policy.

Section 8: Linked Sites

8.1 There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.

Section 9: Complaints

9.1 We take complaints seriously and aim to respond within five (5) business days to complaints submitted to support@gomove.com.bn. However, any complaints relating to quality, preparation, accuracy, or delivery shall be liaised with and resolved directly between you and the Partner Businesses, and not with GoMove.

Section 10: Limitation of Liability

10.1 While reasonable care is taken to ensure the information on this Website is accurate and up to date, we make no warranty that the Website will be error-free, uninterrupted, free from viruses or bugs, or fit for any particular purpose, and we disclaim all express or implied warranties relating to accuracy, reliability, and fitness for purpose, although we will use reasonable efforts to correct any errors brought to our attention in a timely manner.

10.2. By accepting these Terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website.

10.3 To the fullest extent permitted by applicable law, we disclaim all liability arising from the supply of Food Delivery, Goods, or Services, without prejudice to your statutory consumer rights, and where liability is established our total liability shall be limited to the amount paid by you for the relevant Goods or Services, excluding any indirect, consequential, or economic losses (including loss of profits), save that this limitation shall not apply to personal injury or death caused by our negligence.

10.4 To the maximum extent permitted by applicable law, GoMove shall not be liable for any delays, failures, errors, omissions, loss of transmitted information, or damage arising from viruses, malware, or other technologically harmful material transmitted through the Website, provided that GoMove has taken reasonable measures to maintain the security and functionality of the Website.

10.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

10.6. If we have contracted to provide identical or similar order to more than one customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Nature, we may decide at our absolute discretion which orders we will fill and to what extent.

10.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

10.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

10.9. In the event GoMove has reasonable grounds to believe that a user has engaged in fraud, misuse, or abuse of vouchers, promotions, or discount codes, GoMove reserves the right to suspend or terminate the user’s access to the platform without prior notice and to refuse future service. GoMove further reserves the right to recover any losses reasonably incurred as a result of such misuse, subject to applicable law.

10.10. Offers are subject to GoMove discretion and may be withdrawn, amended, or suspended at any time, with or without notice, unless otherwise required by applicable law.

Section 11: General

11.1. All prices displayed on the Website are stated in Brunei Dollars (BND), unless expressly stated otherwise.

11.2. We reserve the right to subcontract, delegate, or outsource any part of the Services and/or Goods at our discretion. We may also assign or transfer any of our rights and obligations under these Terms without requiring your consent.

11.3. We may amend, update, or vary these Terms from time to time. Any such amendments shall take effect upon publication on the Website. Your continued use of the Services after such publication constitutes your acceptance of the revised Terms.

11.4. Payment for Goods and/or Services must be made at the time of placing an order through Website using the available online payment methods, or at the time of delivery where cash payment is permitted. Failure to make payment in accordance with this clause may result in cancellation of the order.

11.5. You shall not use, launch, or deploy any automated system, software, script, robot, scraper, or similar technology to access, interact with, or place orders through the Website, or any related systems without our prior written consent.

11.6. Do not collect any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.

11.7. These Terms, together with the Privacy Policy and any applicable order confirmations or payment instructions, constitute the entire agreement between you and us in relation to the Services. They supersede all prior understandings, representations, or agreements, whether written or oral. In the event of any inconsistency, these Terms and Conditions shall prevail.

11.8. If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

11.9 Without prejudice to any other rights or remedies available to us, we reserve the right to investigate, suspend, restrict, or terminate access to the Website, or Services where we reasonably suspect fraud, unlawful activity, misuse of the platform, or any breach of these Terms.

11.10 Where appropriate, we may take legal action, including reporting such matters to the relevant authorities and pursuing civil remedies to recover losses, damages, or costs incurred.